If you’re the first volunteer to answer the request, you will be connected with that user. If a blind or low-vision Be My Eyes user needs your help, you will receive a notification on your phone. ![]() At the present moment, Specialized Help is only available in twelve countries for assistance with Microsoft products or services. From the company page, you can make a call directly to the selected company. Each business profile will include descriptions of their services, hours of operation, and supported languages. Tapping the ‘Specialized Help’ button takes you to a list of available companies in your region. You can access the Specialized Help option from the home screen. The trained representative will be available to answer questions or help you tackle issues with speed and in-depth solutions. Making a call through Specialized Help works exactly like a standard Be My Eyes call, but instead of getting connected to a volunteer, you will be connected to a company representative. The feature offers direct communication with a business’s customer support agent as a more vision-friendly and faster alternative. Specialized Help is a platform within the Be My Eyes app. Determining public transportation arrivals and departures The Specialized Help Platform Distinguishing between different itemsġ0. Familiarizing yourself with new surroundings or navigating in a new placeĩ. Identifying the expiration date on food productsĨ. Describing pictures, paintings or other pieces of artworkħ. ![]() Here are some common examples of how people use Be My Eyes:Ģ. You can use Be My Eyes for anything that requires visual assistance. The massive size of the volunteer community means that most calls are answered within 30 seconds. You can call at any time of the day, as many times as you need There is no limit to the length or the amount of calls. Be My Eyes’ services are free to use and only require an internet connection. As a blind or low-vision user, visual assistance is offered in more than 180 languages by over 1 million volunteers. The app connects you to a global network of sighted volunteers, who are ready and willing to assist you at any time. Think of Be My Eyes as a tool to use whenever you need it.
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